From My VIP, select Get Started or the + icon, and select VIP Access Desktop. Click Download to download and install the VIP Access Desktop app on your computer. After you have installed the VIP Access Desktop app, open the app and make a note of the unique credential ID. Return to My VIP and enter the credential ID you noted in the previous step. Mac Mac OS X 10.12 or higher. VIP Access for Mobile: VIP Access for Desktop: VIP Security Card: VIP Security Token (Model HAI08) VIP Security Token.
Download apps by NortonLifeLock, Inc., including LifeLock for Norton 360, Norton Safe Web, Norton Password Manager, and many more.
- Windows Operating Systems
- Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later
- Microsoft Windows 8/8.1 (all versions).
- Microsoft Windows 10 (all versions).
- Mac Operating Systems
- macOS High Sierra (10.13)
- macOS Mojave (10.14)
- iOS Operating Systems
- iOS 9 or later
- Android Operating Systems
- Android 4.1 or later (Coming soon)
- Symantec VIP Access
- Version 4.2 or later
- Click Download and save the installation file to your computer.
- Double-click the installation file to start the installation.
- Follow the prompts to complete the installation.
- Once the utility is installed, double-click on any file protected with Symantec ICE to view the file.
The utility prompts you for authentication- Enter your Symantec Identity account credentials; or
- Register for a Symantec Identity account.
- Make sure you have the latest version of VIP Access installed on your mobile device (Version 4.2 or later).
- The app will prompt you for authentication:
- You may use your corporate credentials if your administrator has set them up for you.
- If not, you can register with Symantec Identity using your corporate email address. Look for the 'Create Account' link to register.
Important set-up instructions for Windows 8 and 10 users
You will need to manually associate HTML files with the ICE utility. Follow these steps:
1. Open the Set Associations panel.
2. Double click the .html extension.
3. Select Symantec ICE and click OK.
Note: Only encrypted HTML files open with the Symanatec ICE utility. All other HTML files open in your default browser. If you do not make this association, you can still right-click the encrypted file and select Open with > Symantec ICE to view it.
- If you can't read a protected file by double-clicking on it, right-click it (Windows) or Ctrl+click it (Mac) and open the file with Symantec ICE.
- When prompted for authentication, enter your Symantec Identity account credentials. Your administrator may have pre-configured this account for you. If you do not have one, register for a Symantec Identity account.
- Contact your organization's IT department for assistance with registration and authentication to the Symantec ICE utility.
Important note for Windows 8 and 10 users: If you’re having trouble opening a file with Symantec ICE, you may need to manually associate HTML files in the Set Associations panel. Follow the steps in the Installation Instructions section.
Please review the most common issues below. - I don't know how to open the file. To access an ICE-protected file, you need to 'open' it with VIP Access. This is equivalent to importing the file with another app. External cloud apps vary on how they let you do this. Most use the standard import / export icon, but others may use something different.
- I keep going to the same Get Started page. Tapping an ICE-protected file will take you to the instructions page. Look for the export option on your external app that allows you to open the file with VIP Access.
- I don’t know what sign in credentials to use.
- You may use your corporate credentials if your administrator has set them up for you.
- If not, you can register with Symantec Identity using your corporate email address. Look for the 'Create Account' link to register.
- I’m having trouble signing in.
- You may be using the wrong account to log in. You can use the “Switch User” link to try another account.
- You may not have a Symantec Identity account. You can register using your corporate email address. Look for the “Create Account” link to register.
- You may not be authorized to view the file. Reach out to the sender of the file to request access.
- I tried to open a file through a mobile browser, but I don’t see VIP Access in my import options. You need to access the file through a mobile app, not a mobile browser. Try opening it in the app.
- I have VIP Access, but it doesn't appear as an option when I try to import my file. You need to have version 4.2 or later of VIP Access. Please update the app and try again.
(Ex. OneDrive)
Download Symantec software and tools
You can download the latest version of Symantec software and tools, retrieve license keys, and activate your product here at the Broadcom Support Portal.
Note: Symantec's FileConnect and MySymantec software download portals have been decommissioned. For more information and for guidance on how to use the Broadcom Support Portal, see Symantec to Broadcom Support Systems Transition Guide and Quick Reference Sheet.
Customers with a support contract
- On the Broadcom Support Portal, go to the Broadcom Download Center.
- Log in using your myBroadcom account.
- In the search box, search for your product by name, or browse the list of products.
- Click the product you are looking for. The Product Download page opens.
- In the Release Column, select the version you want to download.
- Click Download to download immediately, or click FTP to see additional options for downloading through FTP.
Note: You can also see additional tools and downloads by clicking the product name. - Activate your software product by applying the license key within the product console. Consult your product documentation for specific instructions to apply the license file manually.
Customers without a support contract
Default download location on mac. To purchase a current version of a Symantec product, locate a Broadcom Partner.
Download Endpoint Protection client-only patches and release notes
- Client-only patches | Previous patches
If you are looking for the latest definitions, you can download this in-product, automatically through LiveUpdate, or manually download and update definitions.
Download VIP Access for Mobile or Desktop
Download the latest version of VIP Access
- Go to https://vip.symantec.com/.
- Click Download.
- Select the appropriate download for your operating system or device.
Additional information
- For login assistance, please contact your organization. For example, contact XYZ Bank to obtain help logging into the XYZ Banking app.
- For additional help, see VIP Access Help Documentation.
- VIP Access Toolbar is no longer supported.
- VIP Proximity has been removed from the product.
- Support for macOS Mojave (10.14) is released. Please download directly from VIP Manager or https://vip.symantec.com. The download is temporarily attached to this article as VIPAccessSecurityCode.7z.
Frequently asked questions (FAQ)
I cannot find my Symantec software or version
Symantec Vip Download
If you cannot find or otherwise download your Symantec software through the Broadcom Download Center, contact Customer Care for assistance.
My serial number does not work or is not recognized
If you receive an error after entering your serial number; contact Customer Care for assistance.
How do I download the Endpoint Protection 15 client?
Endpoint Protection 15 is a cloud-based product, but it uses the Endpoint Protection 14.x client. To download the client, see Creating and installing a Symantec Agent installation package.
Endnote mac download. full free. To see which versions of the Endpoint Protection client are installed when using Endpoint Protection 15, see Released versions of Symantec Endpoint Protection.
I want to download a trial version of Symantec software
To obtain trials or proof of concept demonstrations for Symantec or Broadcom software, please contact your Sales Account Manager. If you are not a current customer, contact the Broadcom Sales team. After you submit the form, a sales representative will contact you shortly.
I need more information about the product I downloaded
See Release notes, and then filter for your product to see relevant articles.
See System requirements, and then filter for your product to see relevant articles.
Can I download older versions of Symantec products?
You will receive access to the most recent version of the software at the time of purchase. If you are current on maintenance and support on the license, you will have access to upgrades to which you are entitled via your Version Upgrade serial number. Older versions than what you purchased may not be available.
See Broadcom's End of Life Policy for more information on the availability of previous product versions
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The downloaded ZIP file fails to extract or is not complete
Download Vip Symantec For Mac Download
If you receive an error when trying to extract the file that you downloaded, it is possible that the download process did not finish. In this case, download the file again. If the problem persists, contact Customer Care.
If the download process does not complete successfully, download the file again. If the problem persists, contact Customer Care.
How long will the download take?
Symantec Vip Access Download For Mac
The download time depends on the size of the file, the speed of your connection, and other factors.